At Second Alliance, we know the meaning of "customer service" and have developed several specialized programs to provide the solutions that you need:

“When we hired Second Alliance, our Federal Perkins cohort default rate was at 53.6%. Within 13 months, Second Alliance was able to reduce it to only 7.6%. Second Alliance succeeded where other agencies failed.” January 2000, our overall default rate was 11.03%. That rate reduced to 6.82% Sandra Turnquist Finlandia University Read more...

“For years, contingency-based collections has meant ‘No Recovery, No Fee’ to creditors and ‘No Recovery, No Loss’ to collection vendors. At Second Alliance, we say No more! The time has come for collection vendors to be held accountable – and that accountability starts with us”. Scott Holmquist Read more...

We understand that student loan and accounts receivable professionals need to stay current on the issues and regulations affecting our industry, so Second Alliance has created an innovative approach to funding your continuing education. We call it the SAFE Program, and it picks up where your institution’s budget for professional enrichment and networking leaves off. Read more...

Specifically developed for the pro-active client, Account Access Online connects you to the information you want, when you want it. This one-of-a-kind tool allows you to keep connected to your accounts from referral to resolution via a secure server. Never again will you wonder whether the efforts being applied to your collection placements are as diligent as you would like; simply see for yourself. Read more...