Over the years, the professionals at Second Alliance have achieved maximum results by being reasonable and using positive reinforcement to guide borrowers in the right direction. We never resort to coercive or overzealous collection tactics. Rather, our telephone and mail campaigns always emphasize the benefits of payment in full, as well as our commitment to finding a workable solution to their financial obligation. This approach not only greatly increases the likelihood of collecting the debt, but protects your institution's image.

Our services include:

	Our experienced collection team uses dynamic presentations to move quickly through the barriers of nonpayment. We will help students locate untapped assets and other money sources or direct them to a network of lenders offering special loan programs for high-risk borrowers. If a student is unable to pay the entire loan balance, we will analyze their financial situation to establish a written repayment schedule that is reasonable, affordable and will pay off the loan as quickly as possible.
	Second Alliance has designed special programs to bring students current on their accounts and keep them there! Our "4x4" pre-collect program consists of four letters and four telephone calls designed to make the student aware of their impending default status, and the actions necessary to cure the account.
	Using cutting-edge technology, we search and cross reference millions of database records to quickly locate your student borrower. Our skip tracers use artful telephone presentations to obtain current home address, telephone number and place of employment, and our exclusive “Family Tree Builder” locates relatives to form a valuable third-party information source.
	If collection efforts go unanswered, as a last resort Second Alliance has the capability of providing highly effective litigation services. We will file the case, serve the summons and complaint, set the case for trial, make court appearances, and then obtain and properly document the judgment. We will then secure payment by executing a wage garnishment, property lien or bank levy.
	To ensure accuracy, our streamlined credit reporting system electronically transmits new and updated files to the major credit bureaus on a monthly basis. Reports include creditor name, account number, date of service, date of last charge, high credit balance, current balance, date of delinquency, last payment date and account status.

Federal Perkins Loan Program
Title 34 part 674.10 of the Code of Federal Regulations gives priority to these low-interest loans to students with exceptional financial need. As a result, delinquent and defaulted borrowers of this program require special attention. Although all accounts are handled professionally, collectors working these cases have an in-depth knowledge of the program and its due diligence requirements. Cohort accounts - always top priority - are flagged for immediate recognition. We also specialize in administrating the Federal Loan Consolidation and Rehabilitation Programs. After helping students electronically file loan consolidation applications, we monitor the process weekly until funding is complete.