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March 2018

Collections Karate Part Two

March 21 @ 11:00 am - 12:00 pm

Collections Karate focuses on the core of a debt collection conversation. The place after the introduction and before the close. It’s the middle ground; the confrontation zone where you ask for payment, overcome objections and handle disputes. Collections Karate uses conceptual techniques that combine the rules of influence and motivation with assertive communication in an attempt to achieve a productive outcome from your collections conversation. Among other concepts we will discuss: INFLUENCE as a set of rules that people follow…

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