If you dispute the balance or a portion of your balance we are required to send you certain information about your account. That information may include verification of the debt but may not by itself address your specific concern.
If you have a specific reason or set of circumstances why you feel you do not owe all or a portion of a debt we encourage you (although not required) to be as specific as possible so that your school can respond specifically to your claim.
Here is additional information from the Consumer Financial Protection Bureau about disputing a debt. http://www.consumerfinance.gov/askcfpb/338/if-i-dispute-a-debt-that-is-being-collected-can-a-debt-collector-still-try-to-collect-debt-from-me.html
You may submit a dispute online, by mail, fax or phone with the info below.